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Webinar: How can Canadian utilities advance equity and affordability through customer assistance programs and rate designs?

May 28 @ 1:00 pm - 2:00 pm


Utilities need to navigate the delicate balance of providing water services to all customers, including those needing bill payment assistance, while also recovering service delivery costs. Utilities can provide customer assistance programs for customers who need help with their bill payments. When designed effectively, rate structures can also help address the challenges low-income households face.

Join Canadian Water Network and Stantec for a webinar (2024-05-28, 13:00-14:00 UTC-4/ET) that will examine the elements of a customer assistance program. The webinar will also examine how rate designs can be effectively applied in communities across Canada, depending on provincial laws and practices relevant to the utility. Presenters will examine case studies from the United States as well as potential challenges and opportunities related to implementing similar approaches in a Canadian context.

If you join this webinar, you will learn about:

  1. How to establish a customer assistance program.
  2. How rate design, including rate structures that improve service affordability, can be used to communicate service delivery costs with customers.
  3. Case studies that demonstrate how effective customer assistance programs can be designed and implemented.


Carol Malesky, Principal, Financial Services Stantec
Carol is a utility economist with more than 25 years of experience with assisting water, wastewater and stormwater utilities with financial analyses. She strives to apply sound economic principles to management and financial consulting challenges for her water and wastewater industry clients. Carol has managed numerous utility financial planning, impact fee and rate studies for utilities ranging from small water companies to large municipalities. Her educational background includes a BS in Applied Economics and Business Management from Cornell University and an MS in Agricultural and Natural Resource Economics from Colorado State University.


Canadian Water Network
(519) 904-2897
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